Terms of Service

Chapter 1: General Provisions

Terms of Service

(Includes consent to receive event PUSH)

Article 1 Purpose

The purpose of these terms is to specify the rights, obligations, and responsibilities of companies and service users (hereinafter referred to as "Users") who utilize all game services, websites, and other necessary matters (hereinafter referred to as "Services") provided by NGU Co., Ltd. (hereinafter referred to as "Company") through the device.

Article 2 Definition of Terms

① The definitions of terms used in these Terms and Conditions are as follows.

1. User means a person who agrees to these Terms and Conditions and is entitled to use game services.

2. Service means games, social networks, customer support, information provision, and all other services provided by the company that are provided to users through the company's website, mobile site, mobile game application, and other platforms, etc.

3. Content refers to all content created digitally in relation to the service, including all games and network services, applications, game money (cash), and game items provided by the company for use through devices, etc.

4. Device refers to devices such as mobile phones, smartphones, PDAs, tablets, etc. that can be used by downloading or installing content.

5. Cyber points are virtual data used to use or purchase services and are arbitrarily set by the company and paid free of charge without any property value.

② Except as provided in Paragraph 1 of this Article, the definitions of terms used in these Terms and Conditions shall be governed by relevant laws and policies for each service, and those not specified herein shall follow general commercial practices.

Article 3 Effect, Application and change of terms and conditions

① The Company may revise these Terms and Conditions to the extent that they do not violate relevant laws and regulations.

② The terms and conditions take effect from the time you agree to the terms and conditions, and if there is a change to the terms and conditions, the changed terms and conditions are applied from the time the change takes effect.

③ When announcing the revised terms and conditions, the user is also notified that they will be considered as having accepted if they do not express their intention to agree or reject them, if the user does not express their intention to refuse by the effective date of these terms and conditions, they may be deemed to have agreed to the revised terms and conditions. If the user does not agree to the application of the revised terms and conditions, the company or the user may terminate the game service use agreement. If the user continues to use the service after the effective date of the changed terms and conditions, the user will be deemed to have agreed to the changes to the terms and conditions.

④ When the Terms and Conditions are changed, the Company determines the contents of the changed Terms and Conditions and the date of application and announces these changes on the website or application 7 days prior to the date of application, and provides notification through available electronic means such as sending a message or e-mail. However, any changes that are unfavorable or significant to users will be announced on the website or application 30 days prior to the effective date. Users can confirm these changes when accessing the game network service.

Article 4 Operating policies separate from the terms and conditions

① For matters not specified in these Terms and Conditions, the Company may establish separate terms and conditions or operating policies, and matters not specified in the Terms and Conditions and Operating Policies shall be subject to relevant laws and regulations or commercial practices.

② To protect the rights and interests of users and maintain order in the game, the company may define the specific scope of the terms and conditions and delegate matters within them as game service operation policies (hereinafter referred to as the ‘Operation Policy’).

③ The company announces the contents of the operating policy to users through methods such as within the application or the company website so that users can be aware of the contents.

④ In the case of revision of the operating policy that has the same effect as bringing a significant change to the rights or obligations of users or changing the contents of the Terms and Conditions, the procedures in Article 3 shall be followed. However, if the revision of the operating policy falls under any of the following items, it will be notified in advance by the method of Paragraph 3 of this Article.

1. When revising matters delegated by specifying a specific scope in the terms and conditions

2. When revising matters unrelated to the user's rights and obligations

3. If the content of the operating policy is not fundamentally different from the content set forth in the Terms and Conditions and the operating policy is revised within a predictable range by the user.

Article 5 Protection and use of personal information

① The company strives to protect users' personal information in accordance with relevant laws and regulations. The protection and use of personal information follows the relevant laws, platform operators, and the personal information handling policies of each open market operator. However, the personal information handling policy of the company, platform operator, or each open market operator does not apply to linked sites other than the company's official site.

② If necessary for identity verification, the company may notify the user of the reason (purpose) and request a copy of the user's ID card or an equivalent certificate. The company cannot use it for purposes other than those notified in advance, and it will be promptly destroyed without delay when the purpose is achieved.

③ The company does not provide the user's personal information to others without the user's consent, except in cases where there is a request from the relevant state agency according to relevant laws and regulations.

④ The company is exempt from liability for any damage related to the use of the service that occurs when personal information is leaked due to the user's fault. However, this does not apply if the user has an unavoidable or justifiable reason.

Article 6 Obligations of the Company

① The Company does not engage in any acts prohibited by relevant laws or these Terms and Conditions, and does its best to provide continuous and stable services.

② The company does not neglect its security obligations to protect users’ personal information.

③ If the company objectively recognizes that an opinion or complaint raised by a user is justified, it will immediately process it through appropriate procedures. However, if immediate processing is difficult, the user will be notified of the reason and processing schedule.

Article 7 User obligations

① Users must comply with the matters stipulated in these Terms and Conditions, all other regulations established by the Company, and matters announced by the Company. Additionally, users must not engage in any actions that interfere with the company's business or damage the company's reputation.

② Users may not engage in business activities using the service without prior approval from the Company, and users are responsible for the results of such business activities. Additionally, if a user causes damage to the company through such business activities, the company may restrict the user's use of the service and claim compensation for damages through legal procedures.

③ When using the services provided by the company, users must not engage in any of the following acts or conduct that aims or intends to do any of the following.

1. When there is a reason to provide personal information to the company, use information other than your real name or another person’s information, or provide false information.

2. Stealing or fraudulently using another user’s ID and password.

3. Trading or selling game items, in-game currency, etc. with others through services not provided by the company.

4. Reproducing, distributing, manipulating, or commercially using the Company’s services or information obtained through the Services without the Company’s prior consent.

5. Unauthorized use of the company’s services to generate property interests for yourself or others.

6. Acts that defame or cause damage to others.

7. Payment of service usage fees through unauthorized use of payment method without the consent or approval of the owner.

8. Infringement of the company's intellectual property rights, third party's intellectual property rights, portrait rights, etc.

9. Collecting, storing, distributing and posting other users’ personal information.

10. Registering or distributing computer virus infection materials that exploit program bugs or cause malfunction of equipment related to the service, destruction or confusion of information, etc.

11. Using game services for profit, sales, advertising, political activities, etc. without the consent of the company.

12. Exchanging or posting obscene or vulgar information, linking to pornographic sites, or posting unauthorized advertisements or promotional materials.

13. Inducing or participating in speculative activities such as gambling with money.

14. Transmitting, reaching, or distributing words, sounds, texts, images, or videos that cause shame, disgust, or fear toward others.

15. Information (computer programs) where transmission or posting is prohibited by relevant laws, software viruses, or other computer codes, files, or programs designed to disrupt or destroy the normal operation of computer software, hardware, or telecommunications equipment. Transmitting, posting, disseminating, or using the material it contains

16. Impersonating or pretending to be a company employee or operator, or stealing another person’s identity.

17. Other acts that violate public order and morals, or are illegal, unfair, or in violation of relevant laws and regulations.

Article 8 Attribution of copyright, etc.

① Copyrights and other intellectual property rights for content produced by the company within the game service are owned by the company.

② Users may not reproduce, transmit, publish, distribute, broadcast, or use information obtained by using the game service provided by the company, the intellectual property rights of which belong to the company or the provider, for commercial purposes by copying, transmitting, publishing, distributing, broadcasting or other methods without the prior consent of the company or the provider. Users must not use it or allow others to use it.

③ Users may display communications, images, sounds, and all materials and information, including dialogue text, displayed within the application or uploaded or transmitted through the game application or game service by the user or other users in relation to the game service (hereinafter referred to as ‘user content’). The company allows the use of the information in the following manner and under the following conditions.

1. Use of the relevant user content, change of editing format, and other transformations (publication, reproduction, performance, transmission, distribution, broadcasting, creation of secondary works, etc.) are possible in any form, with no limitation on the period and region of use. )

2. Do not sell, rent, or transfer user content for transaction purposes without the prior consent of the user who created the user content.

④ The company will not use the user's user content that is not displayed within the application and not integrated with the game service (for example, posts on general bulletin boards, etc.) commercially without the user's explicit consent. The user may delete such user content at any time.

⑤ If the Company determines that a posting or content within the game service posted or registered by a user constitutes a prohibited act as stipulated in Article 7, the Company may delete, move, or refuse registration without prior notice.

⑥ Users whose legal interests have been infringed by information posted on bulletin boards operated by the Company may request the Company to delete the information or post a rebuttal. In this case, the company will quickly take necessary action and notify the applicant.

⑦ Paragraph 3 remains valid while the company operates the game service and continues to apply even after user withdrawal.

Article 9 Provision of information and advertising

① The company may post advertisements in order to maintain this service, etc., and users agree to the advertisements displayed when using the service.

② Among the services provided by the company, advertisements may be included through banners and links, and these may be linked to pages provided by others.

③ If a link is made to a page provided by another person according to the preceding paragraph, the page is not in the company's service area. Therefore, the company does not guarantee reliability or stability, and the company is not responsible for any resulting damage to the user.

④ The Company may request additional information about individual users for the purpose of improving services and introducing services to users. Users may agree to such requests and provide additional information or reject them.

⑤ When the company provides advertisements under Paragraph 1 and information under Paragraph 3 using personal information collected from users with the user's prior consent, the company may send them using SMS, smartphone push notification, or e-mail. However, Users can refuse to receive it at any time if they do not wish to receive such communications.

Article 10 Provision of company information, services, etc.

① The Company displays the following information on the application download page in the open market, the Company's homepage, or in the settings and help areas of services designated by the Company, so that users can easily recognize them. However, in some cases, the personal information handling policy and terms and conditions may be made available to users through a connection screen.

1. Company name and representative’s name

2. Business office location address and e-mail address

3. Telephone number, facsimile transmission number (FAX number)

4. Business registration number, mail order business report number

5. Privacy Policy

6. Terms of Service

7. Technical matters required in relation to transmission and installation of content, etc.

8. Customer Center

9. Game title, usage level, production date, etc.

② The company can classify users into different levels and differentiate usage by subdividing the usage time, number of usage times, and scope of services provided.

Article 11 Use of Services

① The company provides services for a set period of time in accordance with the company's business policy, unless there are special business or technical difficulties. However, if it is deemed necessary for operation, such as regular system inspection, server expansion or replacement, or network instability, the service may be suspended for a certain period of time. In this case, the company will announce this in advance on the website or application.

② Notwithstanding Paragraph 1 of this Article, the Company may temporarily restrict or suspend the service without notice due to urgent and unavoidable reasons, and in this case, the Company may announce this after the fact.

③ The company may conduct regular inspections if necessary to provide stable services, and the schedule and time of regular inspections will be announced on the website or application.

④ The company provides services using a dedicated application or network for smart devices, and users can access the service either for free or for a fee by downloading and installing the application or using the network.

⑤ In the case of paid services, users must pay the specified fee for the service in order to use it. If you download an application or use the service over the network, separate fees may be charged as determined by the mobile carrier you subscribe to.

⑥ The Company may restrict service usage time depending on the service or user in accordance with relevant laws, government policies, etc. The Company shall not be liable for any matters related to game use that arise due to such restrictions or limitations.

Article 12 Change and suspension of service

① The company may change the services it provides depending on operational or technical needs. Users will be notified in advance on the homepage or initial screen after running the application regarding the content and provision date of services that will be changed. However, if there are unavoidable circumstances such as the occurrence of a critical bug, a server device defect, or the resolution of an urgent security issue that the company cannot notify in advance, notification may be made after the fact.

② If the company needs to discontinue all services due to changes in the market environment, technical needs, reduced preferences of individual service users, or other game planning, operation, or urgency of the company, the company may notify users on the initial screen 30 days in advance and stop providing the service. Upon termination of service, users cannot claim compensation for free services, paid content with no remaining usage period, continuous paid usage contracts, or fixed-term paid items. In the case of paid content or items with a period of use marked as 'permanent', or paid content or items with no period indicated, the period of use is considered to be up to the end date of the service announced at the time of service suspension notice.

③ The company may restrict or suspend all or part of the service in any of the following cases.

1. In case of force majeure such as war, incident, natural disaster, or national emergency.

2. When normal service use is disrupted due to power outages, facility failures, or excessive usage, etc.

3. In unavoidable cases due to construction, such as repair of service facilities.

4. If the service cannot be provided due to various circumstances of the company.

④ In case of service interruption according to Paragraph 2, notice will be posted on the website or application operated by the company. However, this does not apply if prior notice is not possible due to service interruption caused by reasons beyond the company's control.

Article 13 Restrictions on service use

① Users must not engage in any of the following acts, and if they do so, the Company may impose usage restrictions, including restrictions on the user's use of the service, deletion of related information (text, photos, videos, etc.), and other measures.

1. Registering false information or deceiving others when making various applications, changes, or registrations.

2. Stealing another person’s information.

3. Modifying the Company's programs, hacking the Company's server, arbitrarily changing part or all of the website or posted information, or abnormally using the Company's services without receiving special rights from the Company.

4. Abusing bugs in the company’s programs.

5. Acquiring, transferring, or trading cyber assets (ID, characters, items, in-game money, etc.) through abnormal methods.

6. Acts that cause harm to the service or intentionally interfere with the service.

7. Conducting business activities using the service without prior consent from the company.

8. Reproducing information obtained through this service for purposes other than using the service, using it in publications or broadcasting, or providing it to a third party without prior consent of the company.

9. Transmitting, posting, or otherwise distributing to others content that infringes on others’ patents, trademarks, trade secrets, copyrights or other intellectual property rights.

10. Transmitting, posting, or otherwise distributing to others vulgar or obscene information, sentences, shapes, sounds, or videos that violate the Youth Protection Act or other laws.

11. An act of transmitting, posting, or distributing to others through other means any content that is severely insulting or personal and may infringe upon the honor or privacy of others.

12. Harassing or threatening other users, or causing continuous pain or inconvenience to specific users.

13. Collecting or storing other users’ personal information without the company’s approval.

14. Acts that are objectively judged to be linked to crime.

15. Acts that violate other relevant laws and regulations.

Article 14 Purchase, period of use, and usage of paid content

① Users can purchase paid content in accordance with the payment operation policy of each open market operator or platform operator depending on the type of terminal using the service. Differences in payment policies may result in differences in payment amounts. In addition, the purchase price of paid content is charged according to the method and policy set by the mobile carrier, platform operator, and open market operator linked to the open market operator. The payment method also follows the policy of the relevant operator.

② Paid content purchased by users within the game service can only be used on terminals where the game service application has been downloaded or installed.

③ The period of use of paid content purchased by the user follows the period of use specified at the time of purchase. However, if service is suspended pursuant to Article 11, Paragraph 2, the period of use of paid content is deemed to be until the service termination date announced at the time of service suspension notice. After the period of use has elapsed, the user's right to use the relevant paid content expires. Users may only use paid content through their own account, other than through methods determined by the company and notified separately, and may not be transferred, rented, sold, or provided as collateral to others.

Article 15 Payment

① In principle, the purchase price for content follows the policies and methods set by the mobile carrier, open market operator, platform operator, etc., and payment must also be made according to the established method. Limits may be granted or adjusted for each payment method depending on the policies of the company, platform operator, payment company, mobile carrier, open market operator, etc., and government policy.

② The company is not responsible for any third-party payments that occur due to the user not using or carelessly exposing the password setting function of the terminal or open market.

③ The price of paid content is based on the price displayed at stores within the service, but the estimated payment amount at the time of purchase and the actual billed amount may differ due to exchange rates and fees when paying in foreign currency.

④ Users must pay the payment amount in accordance with the policies and methods determined by the open market operator or payment company, etc.

Article 16 Withdrawal of subscription and refund of purchase price, etc.

① In the case of paid content purchased by the user, subscription withdrawal (purchase cancellation) can be made without a separate fee within 7 days from the date of conclusion of the contract or the date of availability of the paid content. However, for some paid content with similar characteristics, such as paid content provided free of charge by the company or a third party, such as gifts and events, and paid content already used or considered to have been used at the time of request for withdrawal of subscription, subscription withdrawal (Purchase cancellation) may be restricted. In this case, the company decides to take action in accordance with relevant laws and regulations, such as notifying the user when purchasing the paid content.

② In the following cases, withdrawal of subscription for paid content is restricted, and the company indicates that withdrawal of subscription is restricted before payment for paid content for which subscription withdrawal is restricted.

1. For items that can be used immediately after purchase or are applied to the application immediately

2. In the case of items acquired without payment during the normal use of the application

3. When the additional benefit is used in an item that provides additional benefits

4. When part of an item sold in a bundle is used

5. In the case of capsule-type/probability-type items where the act of opening can be seen as use or whose utility is determined upon opening.

③ Refunds are processed in accordance with the refund operation policy of each open market operator or the company's refund policy, depending on the type of operating system of the terminal using the service.

④ Paid content, items, cyber points, etc. that the user acquires as compensation during the game service without actually paying the usage fee, where normal purchase details are recorded, or paid by the company through internal events or external affiliate events, etc., are not refunded.

⑤ When requesting withdrawal of subscription or refund, etc., the request is made by going through a separate personal information handling consent process through the company's customer center and then confirming the company's purchase history. During this process, the purchase history is confirmed through the platform operator or open market operator. It will proceed after going through the following procedures. During this process, in order to confirm the user's legitimate reason for withdrawal, the company may, if necessary, contact the user through the information provided by the user to confirm accurate facts and may request additional proof.

⑥ If a minor user wishes to pay for paid content, the company must obtain the consent of the legal representative. If a minor makes a payment without the consent of the legal representative, the minor or the legal representative may cancel the payment. However, cancellation is limited if a minor's payment for paid content is within the scope of property that has been permitted to be disposed of by a legal representative, or if the minor uses witchcraft, etc. to make the minor believe that he or she is an adult. Whether the purchaser of paid content is a minor is determined based on the holder of the payment method, such as the terminal or credit card through which the payment was made. If you request cancellation of payment by a minor, you must submit documents proving the minor and legal representative as required by the company.

⑦ Payment through the application follows the payment method provided by the open market operator. Therefore, if an overpayment occurs during the payment process, in principle, a refund must be requested from the open market operator. However, depending on the policies and systems of the open market operator, if possible, the company may request the open market operator to carry out the necessary refund procedures.

⑧ In principle, payment cancellation and refund are not possible for paid content payments made through the gifting function, except in cases where there is a defect in the paid content purchased. Refunds due to defects in the paid content are only possible for the user who sent the gift.

⑨ The company strives to complete the refund as soon as possible from the date of receiving the relevant documents required for the refund from the user.

⑩ If the cause of the refund is due to the user's fault, such as the user's change of mind, 10% of the refund amount will be deducted as a refund fee and refunded as a refund fee and other expenses. However, if the refund amount is less than 1,000 South Korean won, a refund is not possible.

⑪ If the content of the paid content provided by the company is different from what was displayed or advertised or is implemented differently from the contract terms, the user must purchase the paid content within 3 months from the date of purchase of the paid content, from the date on which the user became aware of the fact or could have known about it. You can cancel your subscription within 30 days.

⑫ When the company refunds the payment to the user, all or part of the payment is refunded in the same manner as the payment of the usage fee. However, if a refund is not possible through the same method, the user will be notified immediately and a refund will be made according to the user's choice.

Article 17 Effect of cancellation of subscription, etc.

If the user withdraws the subscription, the company will retrieve or delete the user's paid content without delay and refund the amount paid within 3 business days from the date of recall or deletion of the paid content. However, in the case of payment methods that require confirmation of receipt, refunds will be made within 3 business days from the date of confirmation of receipt. In this case, if the company delays refund, it will pay delay interest calculated by multiplying the delay period by the interest rate stipulated in relevant laws and regulations.

Article 18 Refund of overpayment

① If an overpayment occurs to the user, a refund will be issued. If an overpayment occurs during the payment process, a refund must be requested from the open market operator. However, if the open market operator's policy or system supports the processing of refund procedures, the company will request the open market operator to carry out the necessary refund procedures.

② In principle, refunds will be made using the same method that the user used to pay, but if refunds cannot be made using the same method, refunds may be made using other methods.

③ If an overpayment occurs due to a reason attributable to the user, the fee required for a refund is borne by the user.

④ Fees (call fees, data call fees, etc.) incurred by downloading applications or using network services may be excluded from refunds.

Article 19 Termination of contract and suspension of service use, etc.

① If the user does not wish to use the service at any time, the contract can be terminated through the user's withdrawal. Withdrawal is processed with a 7-day grace period, and upon withdrawal, all content information held by the user is deleted and cannot be recovered.

② If the user commits an act that falls under any of the following reasons, the service agreement may be terminated or the user's use of the game service may be restricted for a certain period of time or permanently.

1. If false information is registered when applying for service

2. In case of intentional interference with service operation

3. In case of stealing another person’s service ID and password

4. When transmitting a large amount of information or advertising information for the purpose of interfering with the stable operation of the service

5. When distributing computer virus programs that cause damage to the company and users

6. If the user commits an act that falls under Article 13

7. Other matters that violate service policy

③ If the service agreement is terminated or suspended in accordance with the provisions of the preceding paragraph, the user will not be able to use the downloaded content, and will not be able to receive a refund of the content purchase price, data call fee, monthly service fee, etc. already paid.

Article 20 Reasons for use restrictions and objection procedures

① When the company restricts use, the operation policy determines all matters, including the details, degree, frequency, and results of the violation.

② If the company restricts use, the user will be notified of the following information in writing, e-mail, message, SMS, etc., or by posting it on the initial screen of the application or on the company website.

1. Reasons for use restrictions

2. Type and period of use restrictions

3. How to appeal against usage restrictions

③ Users may file an objection regarding usage restrictions, etc. within 15 days from the date of receiving the usage restrictions in accordance with the procedures set by the company.

Article 21 Cyber Point

① The Company may provide Cyber Points according to the user’s usage performance, and Cyber Points not used within the validity period set by the Company may be expired.

② If there is an error in the accumulation of Cyber Points, the user may apply for correction within a reasonable period of time, and the Company may notify Cyber Points of the results after going through a verification process and take corrective action to Cyber Points if necessary.

③ The Company may terminate the Cyber Point service after prior notice for management or technical reasons, and the Company must provide advance notice at least one month in advance. In this case, accumulated Cyber Points that are not used by the previously announced service end date will be forfeited.

④ Cyber points are shoes provided free of charge by the company to users and are not subject to refunds. They are provided based on usage records, so if a refund is requested for the original usage records, Cyber points will also be refunded.

Article 22 Compensation for damages

① If the company causes damage to a user intentionally or through gross negligence, it is responsible for compensating for the damage.

② If the user violates these terms and conditions and causes damage to the company, the user is responsible for compensating the company for the damage.

Article 23 Disclaimer

① If the company is unable to provide services due to a natural disaster or other force majeure, the company is exempt from liability for service provision.

② The company is not responsible for service suspension, disruption of use, or contract termination due to reasons attributable to the user.

③ The company is exempt from liability if damage occurs due to a mobile communication service provider suspending or not providing network services properly.

④ The company is exempt from liability in cases where the service is stopped or a failure occurs due to unavoidable reasons such as repair, replacement, regular inspection, or construction of service equipment that has been announced in advance.

⑤ The company is not responsible for the user’s failure to obtain the expected profits by using the service.

⑥ The Company is not responsible for any problems arising from the user's device environment or network environment for which the Company is not at fault.

⑦ The Company is not responsible for the reliability or accuracy of information, data, or facts posted or transmitted by users within the service or on the website.

⑧ The Company has no obligation to intervene in disputes that arise between users or between users and third parties through the service, and is not responsible for compensating for any resulting damages.

⑨ The company is not responsible for damages caused by errors in the user's device or due to inaccurate or missing personal information and e-mail address.

⑩ The company is not liable for any loss of ratings, items, content, etc. acquired by the user while using the service (excluding paid purchases made directly through the company), except in cases where it is caused by the intention or gross negligence of the company or its employees.

⑪ If it is necessary to suspend all services due to game planning or operation or an urgent situation of the company, the Company may notify this on the website or application 30 days in advance and suspend the provision of the service. Upon termination of service, users cannot claim compensation for damages for free services, paid content (items) with no remaining usage period, continuous paid service contracts, or fixed-term paid items, and may not request service provision or claim compensation for service interruption.

Article 24 Jurisdiction and Governing Law

These terms and conditions are governed and interpreted in accordance with the laws of the Republic of Korea, and if a lawsuit is filed due to a dispute between the company and the user, the competent court shall be the court in accordance with the procedures prescribed by law.

<Supplementary provisions>

These terms and conditions will come into effect from December 1, 2022.